We host tens of thousands of patients every year.
Privacy Policy
This Privacy Policy describes how Mest Assistance collects, uses, stores, and shares personal information when you visit mestassistance.com, contact us, or interact with our international medical assistance, travel coordination, case management, and related coordination services. We are committed to handling information responsibly and in line with applicable data protection laws.
Introduction
Mest Assistance provides business-to-business and business-to-consumer coordination for medical assistance, third-party administration support, travel and logistics coordination, and customer communication. Depending on how you engage with us, we may process limited personal information about individuals who represent organisations, patients or family members making an enquiry, or website visitors.
This policy applies to information processed through our website (including contact and enquiry forms), email, telephone, messaging channels, and related digital tools. It is intended to be transparent and suitable for an international audience. If you are submitting information on behalf of someone else, you should ensure you have the authority to do so.
Information We Collect
We may collect the following categories of information:
Information you provide directly
- Identity and contact details: name, organisation, job title (if provided), email address, telephone number, and country.
- Enquiry and case-related details: the content of your message, service interests, referral or membership identifiers if you choose to share them, travel or appointment preferences, and other information you include in forms or correspondence.
- Communication records: notes from calls, emails, or chats when needed to respond to or progress your request.
You might describe health-related circumstances in a free-text enquiry. We treat such content with care and use it only to evaluate and respond to your request or to coordinate services you have asked us to arrange. We do not use the website to offer clinical diagnosis or treatment, and you should not submit unnecessary clinical detail unless it is needed for your enquiry.
Information collected automatically
- Technical data: IP address, approximate location derived from IP, browser type and version, device type, operating system, referring URLs, pages viewed, and timestamps.
- Cookies and similar technologies: as described in the section below.
How We Use Information
We use personal information for purposes that may include:
- Responding to enquiries submitted via the website, email, phone, or messaging channels.
- Coordinating assistance, travel, accommodation, or case management workflows that you or your organisation request.
- Operating, securing, and improving our website and internal processes.
- Communicating with you about the services you requested, including follow-up and operational updates.
- Compliance with legal obligations, fraud prevention, and protecting the rights, safety, and property of Mest Assistance, our clients, and the public.
- Analytics and measurement of website usage to understand performance and improve content (where permitted).
- Marketing and lead-related activities where you have consented or where applicable law allows, including use of advertising or social platforms as described under Third-Party Services.
We rely on appropriate legal bases under applicable law, such as performance of a contract, legitimate interests (for example running a secure website and responding to business enquiries), consent where required, or legal obligation.
Cookies and Tracking Technologies
Our website may use cookies, local storage, pixels, and similar technologies to remember preferences, maintain security, measure traffic, and support advertising or conversion measurement where we use those tools.
You can control cookies through your browser settings. Blocking certain cookies may limit some site features. Where required, we will obtain consent before using non-essential cookies or similar technologies.
Data Sharing and Disclosure
We do not sell your personal information. We may share information in limited circumstances:
- Service providers: hosting, IT support, email delivery, analytics, customer relationship tools, and other processors that assist our operations under contractual safeguards.
- Operational partners: hospitals, clinics, transport providers, insurers, employers, or other parties involved in delivering or paying for assistance services, only when necessary to fulfil a request you or your organisation has made and subject to confidentiality and contractual expectations.
- Advertising and social platforms: where we use tools from providers such as Meta (Facebook) or others for advertising, lead forms, or measurement, information may be shared with those platforms according to their terms and your settings. You should review their privacy notices for details of their processing.
- Legal and safety: when required by law, court order, or government request, or to protect rights and safety.
- Business transfers: in connection with a merger, acquisition, or asset sale, with notice where required.
Data Retention
We retain personal information only as long as necessary for the purposes described in this policy, including to meet legal, accounting, or reporting requirements. Retention periods vary depending on the nature of the data and whether an ongoing contractual relationship exists. Enquiry records are typically kept for a limited period after the last interaction unless a longer period is required by law or legitimate business need.
Data Security
We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure; we encourage you to use secure channels when sending sensitive information and to avoid including unnecessary sensitive data in web forms.
International Data Transfers
Mest Assistance operates internationally. Information may be processed in countries other than your own, including countries that may not be deemed to provide the same level of data protection. Where required, we use appropriate safeguards such as standard contractual clauses or other mechanisms recognised by applicable law.
User Rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, to object to certain processing, to data portability, and to withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with a supervisory authority.
To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling a request.
Third-Party Services
Our website may contain links to third-party sites or embed content (for example social media or maps). This policy does not apply to those services. We may use third-party tools for analytics, advertising, lead generation, or communications—including, where applicable, Meta (Facebook) products for campaigns or lead-related workflows. Those providers process information under their own policies, and we encourage you to read them.
Children’s Privacy
Our services and website are not directed at children under 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to delete it where appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The effective date at the top will be revised when changes are made. We encourage you to review this page periodically. Continued use of the website after changes constitutes notice of the updated policy where permitted by law.
Contact Information
For privacy-related questions, requests, or complaints, please contact Mest Assistance:
- Email: info@mestassistance.com
- Phone: +90 232 462 1111
If you contact us from the European Economic Area, the United Kingdom, or other regions with dedicated privacy representatives, we will provide any required local contact details upon request.